Privacy Policy

Welcome to the service provided by Ropay (Ropay, we, us and/or our, "Ropay mobile applications"). This Privacy Policy has been created to provide facts about our company, our website and the services we offer (collectively, the Services) to our users (you and/or your). This Privacy Policy sets forth Ropay policy with respect to information, including personally identifiable data (Personal Data) that is collected from users of the Services, in email, text and other electronic communications sent through or in connection with our Services. We are devoted to the protection of Information provided by the users ("you", "your", "users") to us.

This policy reflects Ropay wide privacy position and targets to provide you with adequate information in order for you to understand your privacy rights that you can make use of including but not limited to the right to withdraw your consent for us to use or share your personal information, unless that information is required to provide you with our services. By accepting the Privacy Policy and the Terms & Conditions during registration, you expressly consent to our collection handling, storage, use and disclosure of your personal information as described in this Privacy Policy. You can contact us at any point in time to address your privacy rights.

We will collect and process your information in harmony with all applicable laws including but not limited to all Data Protection laws which include but are not limited to privacy responsibilities in the Banking Companies Ordinance 1962, the Microfinance Institutions Ordinance 2001 and branchless banking regulations

Information collection

When you use this application, we collect and store your information (not sensitive) as provided by you. Our primary objective to provide you a safe, efficient, smooth and tailored experience as well as to protect your interests. This allows us to provide relevant products and services that are most likely to meet your needs, and to customize the website to make your experience safer and easier.

We may collect, store and process the following personal information

  • Name, CNIC number, Address, Contact Numbers, Mother’s name, Email id, Physical Contact Information, and sometimes Financial Information (depending on the service used) such as credit card, credit card or bank account numbers
  • Information on how you use our products and services (such as the transaction type, date, time, location, people involved etc.), lifestyle information, and any other information collected in relation to your use of our products and services
  • Transactional information based on your activities on the application.
  • Shipping, billing and other information you provide to purchase or ship an item such as debit card
  • Other information from your interaction with our apps, services, content, including device and connection information.

Use of Personal Information

We don’t sell or rent your personal information to third parties for marketing purposes without your explicit consent.

  • Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to
  • Manage the application
  • Provide the services and customer support you request
  • Resolve clashes, securing payments against purchase, and any troubleshoot problems
  • Customize your experience
  • Prevent potentially prohibited or illegal activities, and implement our Terms & Conditions
  • Customize, measure and improve our services and content.
  • Inform you about new and existing offers, products, services, and updates.
  • Ropay is not in the business of selling your information. We consider this information to be a vital part of our relationship with you.

Account Protection

Your password code is the key to your account. Use unique numbers, letters and special characters, and do not disclose your account code to anyone. If you do share your code or your personal information with others, remember that YOU, yourself is responsible for all actions taken in the name of or by misusing your account. If you lose control of your code, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your code is compromised for any reason, you should immediately notify Ropay team.

Legal Requirements

Ropay may disclose your Personal Data to law enforcement offices, third party rights owners, or others if required to do so by law or in the good faith belief that such action is necessary to

Comply with a legal obligation or assist government enforcement agencies

Protect and defend the rights or property of Ropay or our users,

  • Act in urgent circumstances to protect the personal safety, rights or property of users of the Services or the public
  • Protect against legal liability
  • Protect the security or integrity of the Services